About this role
Workster is recruiting Romanian-speaking Customer Service Advisors for an international customer experience project based in Lisbon, Portugal.
This is a great opportunity to join a multicultural, fast-growing team supporting customers of a well-known global brand. You will work in a modern office in Lisbon with structured training and the possibility to transition to a hybrid model after successful onboarding.
Your Role
Provide customer support in Romanian via phone, email and chat
Assist customers with product enquiries, orders, reservations and general requests
Deliver professional, friendly and solution-oriented service to ensure high customer satisfaction
Handle customer complaints and find appropriate solutions within agreed timeframes
Process and update customer information accurately in internal systems
Identify opportunities to improve the customer experience and flag recurring issues to relevant teams
Collaborate with colleagues and other departments to resolve cases efficiently
Maintain quality standards, follow company procedures and meet performance targets
Your Qualifications
Native-level fluency in Romanian
Good command of English (B2 or above)
Previous experience in customer service or related roles is an advantage but not required
Strong communication and interpersonal skills
Customer-focused mindset with effective problem-solving abilities
Comfortable working in a dynamic, fast-paced environment
Good computer skills and ability to multitask
Team player with a proactive and positive attitude
Willingness to learn and adapt to new systems and processes
The Offer
Competitive salary package and additional benefits
Modern office in Lisbon with excellent public transport connections
Paid training and structured onboarding period
Hybrid working model available after the initial onboarding period
Portuguese employment contract
Meal allowance
Private health insurance and wellbeing benefits
Career development and internal mobility opportunities
Monday to Friday schedules with weekends mostly free, depending on rota
Support from Workster throughout the recruitment and relocation process where applicable