About this role
Workster is partnering with a leading global customer experience company to recruit a Greek-speaking Customer Advisor for an international project based in Lisbon, Portugal.
This is an excellent opportunity for a customer-focused professional to join a dynamic support team assisting Greek-speaking customers across multiple channels. You will handle inquiries related to accounts, services, and technical issues, ensuring a high-quality customer experience while representing a global brand.
Your Role
Deliver high-quality customer support in Greek via chat, email, and social media channels
Assist customers with account enquiries, billing questions, and service navigation
Troubleshoot basic technical issues and guide customers to appropriate solutions
Ensure timely and accurate documentation of customer interactions and case outcomes
Escalate complex or sensitive issues to specialised teams following company procedures
Adhere to quality standards, data protection policies, and internal workflows
Contribute to continuous improvement by sharing customer feedback and process suggestions
Work collaboratively with multicultural teams and participate in training and team activities
Your Qualifications
Native-level fluency in Greek (written and spoken)
Good command of English for internal communication
Previous experience in customer service, contact centre, or support roles is an advantage
Strong communication and problem-solving skills with a customer-first attitude
Good computer literacy and ability to learn multiple systems and tools
Ability to work accurately under pressure and manage multiple tasks
Professionalism, empathy, and a positive, team-oriented approach
Flexibility to work shifts within operational hours, including occasional evenings or weekends
Experience with CRM systems or e-commerce support is a plus
The Offer
Office-based position in Lisbon with a supportive and international working environment
Full-time employment with competitive salary and benefits
Comprehensive paid training and structured onboarding
Standard working schedule within operational hours; rotating shifts may apply
Private healthcare and social benefits package
Opportunities for career development and internal progression within a global organisation
Multicultural team environment with regular team-building activities and learning opportunities
Relocation support available for eligible candidates