About this role
Our hotelThe Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilitiesRocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As our next Head of Event Operations, you will oversee the seamless delivery of every occasion across our meeting and event spaces. From high-profile corporate conferences, lavish gala dinners, to an intimate business gathering, a private cocktail party, and brand activations, you will ensure every event is executed flawlessly.
As a valued part of the Forte family, you will:
Lead an outstanding team by setting high standards, providing guidance and development opportunities to achieve consistently high levels of service
Seek opportunities to learn and to develop others, driving performance of the department and the hotel
Be knowledgeable of our markets, competitors, and business model
Ensure the department consistently delivers service standards
Use financial and other management principles to deliver business results
Take ownership and responsibility for team results and day-to-day operations
Provide input into workforce planning and recruitment activities
Who we are looking forWe are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Excellent communication skills with colleagues, guests and management team
Thorough practical knowledge of global service standards, the department, individual roles and responsibilities
Confidence to lead, encourage, motivate and guide the team to exceed expectations
Experience in a 5-star environment is essential, with at least 2 years of managerial experience
Why work with usBeing part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
29 days annual leave per holiday year, inclusive of all public holidays
Salary exchange pension scheme
Discretionary service charge
Private medical
Special colleague room rate across our luxury hotels
Discounts on our destination Restaurants & Bars
Discounts on our Spa Treatments & Products
Uniform provided
Laundry of uniform
Exciting range of learning and development programmes
Opportunities for promotion and transfer across the group
Colleague recognition and reward programmes
Meals whilst on duty
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.