About this role
Location: Sheppey, UK
Contract: Permanent
Hours: Monday to Friday, 9am to 3pm (we can be flexible on timings for the right candidate)
Overview
We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you'll be responsible responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.
What you'll do:
Process all B2B orders following the process end to end including:
Order placement – making all necessary checks such as correct codes, prices, and quantities
Ensure maximum fulfilment of all orders
A timely dispatch as per the customers’ requirements
Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/ registration
Provide customers with updates on the order status and delivery information
Able to adapt and use different customer portals where needed for order placement/ delivery bookings
Answer general queries from customers regarding orders/ stock
Work closely with our 3PLs
Process customer returns
Resolve any issues that come up:
Discrepancies – track and monitor these until they are closed off
Delays
Incorrect items or damaged goods
Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets
Process Tester orders/ kits onto the system and work with the relevant departments to have these completed
Process Transfer orders where needed between different warehouses
Process production orders for direct to customer orders (directly from factory)
Process samples for customers
What you'll have:
Strong attention to detail and accuracy
Excellent communication and customer service skills
Ability to work under pressure and meet deadlines
Proficient in using various customer portals and ideally NetSuite ERP system
Problem-solving skills and ability to resolve issues effectively
Team player with strong collaboration skills
Previous experience in order processing or customer service role
Knowledge of B2B operations and logistics
Experience working with 3PLs and supply chain partners
Proficiency in Microsoft Office Suite
What You'll Get:
🏖️ 25 days holiday (full-time equivalent)
🎂 Birthday Day off
🏠 Hybrid working: 2 days per week at home
🎄Christmas Bonus Day
🧘♀️£500 per year Wellness Allowance
🏷️ 40% Product Discount
💞 24/7 EAP & Wellbeing platform via Retail Trust
🛍️ Retailer Discounts via Circular Benefits
👛 Pension Scheme
🤒 Enhanced Sick Pay
👣 Enhanced Family Leave