About this role
Duties and responsibilities:
• Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
• Maintaining and monitoring the appointments system.
• Managing the e-consult triage system.
• Document scanning.
• Processing referrals and letters.
• Calling patients and booking appointments.
• Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
• Updating patient records, recording information in accordance project guidelines.
• Taking messages and passing on information.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Dealing with clinical waste.
• Participate in team meetings and contribute to process improvement initiatives.
• Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Practice Manager.
• Work closely with other staff members to ensure smooth operations.
• Participate in various pilot initiatives as requested.
• Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.
• Maintain a calm and helpful demeanour, especially in high pressure situation.
Any other ad-hoc duties that may be allocated.
Management of Medical records:
• Registering patients on EMIS community.
• Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.
• Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.
• Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.
• Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.
• Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.
• Contribute in conducting audits.
£12.21 to £15 per hour