About this role
We are seeking a dedicated and organized individual to join our team as a Personal Injury Case Manager. In this role, you will be responsible for managing a high-volume portfolio of personal injury cases, providing support to clients, attorneys, and other stakeholders, and ensuring the smooth progression of cases from start to finish in a fast-paced office environment.
Key Responsibilities:
- Manage a high-volume caseload of personal injury cases, including coordination with clients, attorneys, medical professionals, and insurance companies. - Serve as the primary point of contact for clients, offering support, guidance, and regular updates on case status while providing excellent and timely customer service. - Work closely with attorneys to gather and organize relevant documentation, including medical records, police reports, and witness statements. - Coordinate with medical providers to obtain necessary records, schedule appointments, and facilitate expert evaluations or testimony. - Communicate with insurance companies to negotiate settlements, process claims, and resolve disputes or issues. - Maintain accurate and organized case files, including correspondence, legal documents, and billing records. - Monitor case deadlines, court dates, and statute of limitations to ensure timely action and compliance with legal requirements. - Conduct legal research on relevant laws, regulations, and precedents to support case strategies and decision-making. - Collaborate with colleagues to provide comprehensive support and achieve successful case outcomes.
Requirements:
- Bachelor's degree in a related field (e.g., Legal Studies, Criminal Justice, Business Administration) preferred. High - School Diploma or equivalent required. - 2 year prior experience in case management. Legal support, or the personal injury field case management experience required. - Strong communication skills, both verbal and written, with the ability to interact professionally with clients, attorneys, and other stakeholders. - Excellent organizational skills and attention to detail, with the ability to meet deadlines, prioritize and manage multiple tasks effectively in a fast-paced, high-pressure environment. - Proficiency in Microsoft Office Suite, - Needles and Litify experience is a plus. - 2 year prior experience in a customer service role, heavy emphasis over the phone. - Knowledge of legal procedures, terminology, and principles related to personal injury law. - Ability to work independently and collaboratively within a team environment. - Ability to work well under pressure. - Commitment to upholding ethical standards and maintaining client confidentiality. - Bilingual (Spanish/English) is a plus.
Benefits:
Competitive salary Health insurance Dental insurance 401(k) retirement plan Paid time off $25.00-$32.00