About this role
We are looking for a qualified, customer oriented Corporate customer care specialist who will keep communication with clients and provide fast and useful assistance to technical issues.
Responsibilities (optional)
• Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup.
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged.
• Provide daily reporting to the technical support team responsible.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure the IT systems are fully functional after troubleshooting.
Required qualifications (optional)
• Hands-on experience with Windows
• BS degree in relevant field
• High sense of responsibility
• Excellent problem-solving and communication skills
• Excellent time management skills
• Customer orientation
• Ability to work under pressure