About this role
Position Statement:
Responsible for overseeing all activities in pool areas and ensures compliance to all safety rules and regulations and monitors all persons entering the pool area.
Position Summary:
• Greet all arriving guests based on company standards.
• Escort guests to requested seating, assisting with chairs and umbrellas if necessary.
• Record guests’ towel information and operational sheet and give to supervisor at the end of the shift.
• Set up towels, ashtrays, tables, or other service items guests require.
• Coordinate with all necessary departments to provide superior guest service and to fulfill guest requests.
• Interact with and assist guests throughout the shift to ensure guest satisfaction.
• Replenish and empty towel stations as necessary.
• Stock and place towel bins in designated areas.
• Return clean terry from laundry daily.
• Clear used towels, ashtrays, trash and other used items on the Pool Deck, Beach, and Roof Top Pool.
• Take garbage to compactor and soiled towels to laundry.
• Ensure that the swimming pool, furniture, and facilities are in proper working condition.
• Maintain required cleanliness standards for the pool deck or beach areas and all surrounding areas.
• Perform periodic detailed cleaning of deck furniture, beach furniture and tables.
• Use swimming pool vacuum cleaners to clean the pool floor.
• Use telescopic pole with net to clean and remove any leafs or debris.
• Maintains the pool and beach facilities in accordance with the standards of the hotel.
• Enhances activities in the Pool/Beach Area.
• Ensures the safety of all guests while using the pool and beach facilities
• Cleans, prepares, and readiness all equipment, amenities and facilities for service of pool/beach and areas.
• Ensures all equipment, amenities and accessories are arranged and available e.g. pool/beach chair towels; etc.
• Reports any soliciting at the pool and beach area to security immediately.
• Reports any damaged equipment and potential hazards in order to have them corrected or removed immediately.
• Ensure pool hut is adequately stocked with towels.
• Ensures cabanas and pool and beach furniture are cleaned and in order.
• Ensure that used towels are taken to Housekeeping for cleaning and replenish towel stock at Towel Hut.
• Ensure that housekeeping is notify that daily checks of pool, surrounding garbage containers and overall check of pool deck have been completed.
• Check and report any signs of corrosion, cracks or leaks in the pool walls or floors.
• Turnover all items left at the pools and beach to Lost and Found immediately and notify supervisor.
• Enforce safety protocols as set out by the resort or hotel.
• Monitor the activity of guests and ensure their safety.
• Report any damage or incidents to the supervisor immediately.
• Completely set up and breakdown pool and beach furniture and equipment for events or weather as instructed by management.
• Properly store equipment and furniture in designated areas.
• Assist in maintaining the cleanliness of the Basement and Public Areas as directed.
• Execute Emergency procedures from time to time.
• Ensure your workspace is cleaned and sanitized as directed by Goldwynn. (These processes may change from time to time based on seasonality or recommendations from Health and Safety.)
• Have sound knowledge of all facilities and services offered by the property.
• Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to: washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
• Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by Goldwynn.
• Always comply with Goldwynn standards and regulations to encourage safe and efficient hotel operations.
• Perform any reasonable duties as required.
• To carry out any reasonable tasks requested by the Pool and Beach Supervisor or any member of senior leadership.