About this role
In accordance with the Ambulance Act and other appropriate acts i.e. Fire Services Act, etc. and/or regulations or policies, and using both English and French, position performs dispatching duties which include but are not limited to the following by:
receiving calls from the public, medical facilities and other agencies, eliciting patient information, determining status of patient or possible hazards, advising caller of pre-arrival of ambulance medical care; determining the method offered, land, air tiered response or other allied agencies;
completing and recording all stages of and all information pertaining to calls in accordance with relevant acts, manuals and legislation including C.A.C.C. policies, procedures, guidelines, the EHS Manual of policies and procedures, the Mental Health Act, the Highway Traffic Act, the Occupational Health & Safety Act, Ministry of Health directives and guidelines and other such related procedures;
maintaining radio communications with ambulance crew(s) during course of call(s) and rendering assistance and direction as required e.g. dispatching additional ambulances or other resources and notifying hospitals as required;
notifying the hospital of detailed medical information of patient as advised by ambulance crew and establishing telephone patch when necessary;
ensuring continuity of ambulance service to all communities within the jurisdiction of the Dispatch Centre i.e. standbys, call back and liaison with other Dispatch Centres;
ensuring emergency service is maintained at all times by proper co-ordination and distribution of calls;
maintaining familiarization with area geographical references through continued review and using CACC aids for same;
assisting and directing out-of-area ambulances when entering or leaving area of control in order to ensure optimum utilization of ambulance returning to home base;
maintaining communications with other public services and allied agencies i.e. police and fire, other ministries, hydro, etc.;
constantly monitoring radio communications;
assisting with training and monitoring of new personnel as required;
receiving air transfer information, monitoring flights, arranging for ambulance service and documenting all information;
receiving, setting-up relay points and maintaining documentation of information as required;
responding to a disaster situation as directed by C.A.C.C. Multi-Causality Incident Response and Planning Guidelines and the Provincial and Local C.A.C.C. Policy and Procedures Manual;
consulting with outgoing dispatchers;
checking availability and progress of vehicles by reviewing the status of each ambulance in the area of the dispatch control;
confirming vehicle availability and progress by regularly reviewing the status;
verifying tape recording equipment for sufficient tape time and operation;
Checking telephones and radio communications equipment.
Must demonstrate commitment to ensure their safety, the safety of fellow workers, patients, volunteers, and visitors.
Must support and contribute to a culture of safety and prevention of adverse health events in this organization.
Perform other related duties such as:
where required provide dispatching duties to fire service and other agencies by receiving calls from the public and/or other agencies; eliciting information, determining the most appropriate response, dispatching according resources, monitoring and documenting the calls;
Other duties as assigned.
Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:
Must be 18 years of age or older
Must hold OSSGD or equivalent
Must be able to read, write and speak English language fluently
Valid first aid certificate
Valid CPR certificate
College Communications Course or Provincial Entry-to-Practice Training (ARISII) required
Recent ACO experience preferred
Strong organizational skills required
Excellent communication skills, both verbal and written required
Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required
Demonstrated computer keyboarding proficiency (35 wpm/90% accuracy) required
Ability to work with minimal supervision required
Medical terminology is an asset
Good attendance and work record required
Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitors
Must support and contribute to a culture of safety and prevention of adverse health events in this organization
Job offer conditional upon successful completion of Criticall dispatcher testing. (for further information visit www.Criticall911.com/test_description.html)
Bilingualism (English/French) is required (see note)*
*NOTE: A formal French proficiency test will be done to evaluate the proficiency level. All non-bilingual qualified candidates are encouraged to apply as such applications will be considered in the event a fully qualified bilingual applicant is not selected for the position.
Criminal Reference Check including the Vulnerable Sector Check: recent, within three (3) months is a requirement