About this role
Job Summary
The role is responsible for the day-to-day operations of the data centre, ensuring smooth execution and continuous availability of services. The operator will oversee facilities, monitor system health, manage batch jobs and backups, and coordinate with vendors and contractors. The position includes responding to incidents, providing first-level escalation, and ensuring compliance with ITIL processes and safety standards.
Responsibilities | CORE
Oversee building and data centre facilities and maintain operational recordsAdminister preventative maintenance programs to ensure equipment readinessMaintain documentation of facilities and equipment maintenance activitiesPrepare monthly SLA reports for equipment uptime, power usage, and temperatureRespond to emergencies and participate in 24×7 standby dutiesSchedule and track servicing jobs and vendor management activitiesAct as first-level escalation point for onsite operational incidentsEnsure ITIL compliance in incident, problem, and change management processesImplement safety, security, and customer support policies and proceduresCoordinate and inspect work completed by contractors and vendorsMonitor system alerts and backups using tools such as Nagios, SolarWinds, and NetBackupProcess and monitor batch jobs and backup operations as per work instructionsManage tape media for onsite and offsite storageGenerate daily reports on server, network monitoring, and backup statusPerform server health checks, start-up, shutdown, and reboot tasksProvide data for incident reports and liaise with users on operational mattersAssist in troubleshooting reported issues and enforce security access authorizationsParticipate in disaster recovery exercises Essential Qualifications
Diploma or Degree in Computer Science, IT, or related disciplineKnowledge of ITIL processes for incident, problem, and change managementFamiliarity with monitoring and backup tools (Nagios, SolarWinds, NetBackup)Hands-on experience in batch job processing, server checks, and system operationsPreferred Attributes
Strong analytical and troubleshooting skillsGood teamwork, communication, and interpersonal skillsCustomer-oriented and proactive mindsetAbility to handle emergencies and work in 24×7 standby rolesAbility to work on 12hrs rotating shift (Day (8am - 8pm) and Night shift (8pm - 8am)Comfortable with being deployed anyway within Singapore Comfortable to travel to multiple data center sites within SingaporeProfessional and/or Technical Certifications
ITIL certification (advantageous) We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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