About this role
Service Ownership & Accountability, and Operational Excellence
Full accountability for end-to-end delivery of cybersecurity services in MOE (e.g., SOC, vulnerability management, incident response, etc).Own service performance, quality, and client satisfaction.Act as the primary operational escalation pointRisk & Compliance Management
Proactively identify service risks (capacity, tooling gaps, analyst capability, threat exposure).Review risk register with mitigation plans.Ensure controls and processes align with contractual and compliance requirements.Understand the vulnerability posture and remediation status.Client Relationship & Governance
Establish structured governance cadencePresent security metrics in business terms (risk impact, trend analysis, improvement roadmap).Manage expectations and ensure no surprises.Drive client and internal stakeholders’ confidence.Financial & Commercial Accountability
Understand account revenue, cost drivers, and marginManage scope control and change requestsIdentify service improvement opportunitiesEnsure delivery within contracted scopeLeadership & Team Collaboration
Coordinate across SOC analysts, IR teams, engineering, and GRCEscalate resource or skill gaps earlyPromote a security-first, accountable cultureEnsure clear ownership during crisis situations Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field6–10 years of experience in cybersecurity, IT operations, or service delivery3+ years in a service delivery or client-facing leadership roleStrong understanding of:Security Operations (SOC)Incident response & threat managementVulnerability managementRisk & compliance frameworksExperience managing SLAs, KPIs, and service performance metricsFamiliarity with IT service management frameworks like ITILExcellent stakeholder and client management skillsDue to project sensitivity, we can only consider Singapore CitizenPreferred Certifications/Experiences
CISSPCISMCISAITIL Foundation / ExpertExperience working with Managed Security Service Providers (MSSPs)Knowledge of cloud security environments (AWS, Azure, GCP)Experience in regulated industries (banking, healthcare, government)Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001Key Skills
Service delivery & operations managementClient/stakeholder communicationIncident & escalation managementRisk management & complianceVendor & contract management We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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