About this role
Manage service desk team and provide first level technical supportRespond to support queries via phone, email, and remote desktop toolsAct as escalation point for unresolved casesPromote customer service ethic and service management principlesReport significant issues to service desk managersTake responsibility for incident management and request fulfilmentEnsure staff take ownership of user problems proactivelyEnsure all calls and emails are logged in service desk systemAllocate complex cases to appropriate IT support membersArrange for external support when issues cannot be resolved at L1Manage service quality assessments and coach staffProvide domain training to new joiners Diploma with minimum 3 years of end-user support or service desk experienceAt least 1 year of team leadership experienceProficient in spoken and written EnglishStrong technical skills in supporting desktops, notebooks, tablets, and smartphonesKnowledge of Windows OS, Active Directory, and Microsoft Office applicationsFamiliarity with day-to-day service desk operationsITIL 4 Foundation (preferred) We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].