About this role
The Student Services & Experience Officer – Activities (SSEO-Activities) role ensures student experiences remain at the heart of Navitas English’s operations. Through providing a high-level of student support and administration services and gathering and sharing student feedback with the Student Services & Experience Manager (SSEM), the SSEO-Activities guarantees students receive a welcoming and high standard of service throughout their period of study with Navitas English. The Student Services & Experience Officer – Activities (SSEO-Activities) role ensures student experiences remain at the heart of Navitas English’s operations. Through providing a high-level of student support and administration services and gathering and sharing student feedback with the Student Services & Experience Manager (SSEM), the SSEO-Activities guarantees students receive a welcoming and high standard of service throughout their period of study with Navitas English.
Essential:
Commitment to providing a high standard of customer service with previous experience in a busy environmentStrong customer service focus when dealing with potential clientsCulturally sensitive and patient with an approach to understand student/ customer needsQualification and/ or a keen interest in sports and outdoor activitiesAbility to work within a team and independentlyExcellent written and verbal communication skillsHighly organised with the ability to multitask and prioritise workProficient in MS Office and experience in social media postingHigh school certificate or higherFirst Aid CertificateDesirable:
Knowledge of the English language industryExperience in an administration role and/ or a sport orientated roleExperience using a student management systemA second language