About this role
REQUIREMENTS:
Experience: 9+yearsStrong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and IntegrationsHands-on experience in designing and implementing ServiceNow integrationsStrong understanding of ServiceNow platform architecture and best practicesExperience in implementing and supporting ITSM and ITOM solutionsExperience in CMDB management and Service Mapping implementationExperience in other ServiceNow modules such as SPM, GRC, or HRSDITIL knowledge is preferredServiceNow certification in any module is preferredAbility to understand business requirements and translate them into technical solutionsExperience in developing technical solutions and performing integration testingStrong problem-solving, communication, and stakeholder management skillsAbility to work effectively in a global delivery environmentRESPONSIBILITIES:
Work with the ServiceNow team to implement ServiceNow solutions across global locationsProvide technical expertise in ServiceNow ITSM and ITOM modulesDesign, develop, and implement ServiceNow integrations with enterprise applicationsUnderstand business needs and align them with standardized processes and solution designPrepare technical specifications and implementation documentsDevelop and implement technical solutions on the ServiceNow platformConfigure and customize ServiceNow applications based on business requirementsSupport CMDB implementation, maintenance, and optimization activitiesImplement and support Service Mapping solutionsPerform component integration testing and ensure quality deliveryCollaborate with cross-functional teams to ensure successful project deliveryTroubleshoot and resolve technical issues on the ServiceNow platformEnsure adherence to ServiceNow best practices and continuous improvement initiativesParticipate in design reviews, code reviews, and provide technical recommendations Bachelor’s or master’s degree in computer science, Information Technology, or a related field