About this role
REQUIREMENTS:
Experience: 7+ years in ServiceNow developmentStrong experience in ServiceNow SPM, CSM, and ITSM modulesHands-on experience with ServiceNow Service Portal and IntegrationsStrong experience in designing, developing, and implementing ServiceNow solutions across enterprise environmentsExperience in gathering business requirements and translating them into scalable technical solutionsStrong knowledge of ServiceNow platform architecture, configuration, and customizationHands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI ActionsExperience with Jelly Scripting and AngularJSExperience in developing and maintaining integrations with third-party and enterprise applicationsStrong understanding of ServiceNow development best practices and governanceExperience in component integration testing and troubleshootingStrong analytical, problem-solving, and debugging skillsExcellent communication and stakeholder management skillsExperience in ITOM, GRC, or HRSD modules will be an added advantageITIL knowledge is preferredRESPONSIBILITIES:
Work with global teams to implement and enhance ServiceNow solutions across multiple locationsProvide technical expertise for ServiceNow development, primarily within SPM and CSM modulesDesign, develop, and maintain ServiceNow integrations with enterprise applicationsUnderstand business requirements and support process standardization through effective platform designDevelop, configure, and customize ServiceNow applications and workflowsCreate scalable technical solutions aligned with business objectives and platform best practicesConfigure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client ScriptsDevelop solutions using Jelly Scripting and AngularJS where requiredPerform component integration testing and support end-to-end solution validationTroubleshoot and resolve application, integration, and platform-related issuesCollaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutionsEnsure adherence to ServiceNow development standards, governance, and security best practicesParticipate in design reviews and provide recommendations for platform improvementsSupport ServiceNow platform upgrades, enhancements, and continuous improvement initiativesContribute to the successful implementation and adoption of ServiceNow modules across the organization Bachelor’s or master’s degree in computer science, Information Technology, or a related field