Automotive Warranty Specialist / Administrator @ MSX International

The Automotive Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Automotive Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

Program Operations (80%)

· Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions

· Review dealer submitted claims for accuracy as defined by the specific claim type

· Develop and maintain basic program reports

· Contact fleet customers via email for claims exceeding a specific dollar value

· Chargeback to dealers of unauthorized or incorrect claims

· Respond to customer or dealer submitted questions via email or phone regarding rejected claims

· Troubleshoot rejected claims

Technical (20%)

· Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply

· Assist in documentation of claim entry procedures, processes and reference material

Candidate is required to be located in Metro Detroit and surrounding areas.Prior OEM claim entry experience requiredPrior warranty coverage review experience required3-5 years claims experience requiredStrong analytical and problem solving skillsStrong interpersonal and organizational skillsStrong written and verbal skillsAccuracy and attention to detailExcellent Follow-upMicrosoft Word (entry level)Microsoft Excel (entry level)Ability to balance changing priorities and to provide regular status reports as requestedRequired Education

Associates Degree is preferred, but not required

Other Requirements

Position is full-time and primarily a remote position.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.