About this role
• Answer incoming customer communications from complex books of business, which will involve assessing caller’s needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions. • Respond positively to customer’s questions in a timely manner. • Research complex customer questions thoroughly to provide accurate information and solutions. • Effective written and verbal communication skills. • PC literate (familiar with windows applications). • Needs to be available to work flexible schedule, including nights, weekends and holidays. • Ability to learn quickly and adapt to change.
• High school diploma or GED required. • 1-2 years’ experience in a customer service and/or customer facing position is preferred. • Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.
All your information will be kept confidential according to EEO guidelines.