About this role
Oaks Hervey Bay Resort and Spa are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office operations on a casual basis.
This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.
Key Responsibilities:
Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmthAssist with housekeeping duties including servicing rooms and public areas as requiredProvide local recommendations, handle guest requests, and respond to feedback promptlySupport linen handling, room setup, and presentation standardsEnsure guest rooms and public areas are maintained to brand and cleanliness standardsCoordinate with housekeeping and other departments to ensure guest needs are metProcess payments accurately and maintain up-to-date guest recordsShift Details (subject to change):
Rotating roster across Monday to Sunday Shift times scheduled within 6:00am to 10:00pmLong term opportunity. Hourly Rates (excluding superannuation):
Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour
Successful candidates will have:
1+ years' experience across Front Office would be highly beneficial.Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.A positive, adaptable attitude and excellent communication skillsConfidence in handling multiple priorities in a fast-paced environmentPassionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.Availability to work across a 7-day rotating roster, including weekends and evenings. Weekends HIGHLY favourable. At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.