About this role
Oaks Cairns Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their roomsMaintaining professional, open and honest communication to assist guests and make accurate bookingsGuide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely mannerResolve & respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reportingEffectively manage team roster to meet budgets.Support Hotel Manager with recruitmentExpected Hours: Full time, 38 hours per week
Location: Minor Hotels Australasia, Oaks Cairns Hotel, 59/63 Esplanade, Cairns City QLD 4870
Salary: $79,521 - $82,000 (excluding super)
Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)
To be successful in this role you will have:
Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.Exceptional people management skills, with the ability to lead and motivate a diverse teamExcellent written and verbal communication skills.Exceptional customer service skills and an unwavering positive attitude.Understanding of Trust accountingA passion for delivering exceptional, pro-active customer service.Excellent written and verbal communication skillsAvailability to work a variety of shifts, including weekends and public holidays if required. At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Austrlaia or New Zealand.