About this role
Key Responsibilities
Financial Controlling and Planning:
Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organizationAnalyze performance (incl. FTE’s, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational changePrepare financial models and business cases for transformation and investment initiativesManagement Reporting and Performance Management:
Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirementsEnsure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automationProvide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunitiesWorkforce and Capacity Planning:
Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measuresSupport resource planning for migrations, process changes and transformation initiativesFinance Process Transformation:
Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI frameworkBusiness Partnering and Governance:
Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-makingPresent results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forumsCollaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loopsContinuous Improvement and Team Leadership:
Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutionsLead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely deliveryFoster a culture of ownership, data quality, collaboration and continuous improvement. Qualification and Experience:
University degree in Finance, Accounting, Economics, Controlling or a related discipline; ACCA, CIMA or equivalent qualification is an advantageMinimum 6 years of relevant professional experience in Controlling, FP&A, management reporting or finance, preferably in an international organizationPractical experience in an SSC, GBS or BPO environment, with a good understanding of service operations and accounting processes such as R2R/GL, P2P/AP, O2C/AR and Master DataStrong experience in budgeting, forecasting, cost controlling, variance analysis, financial modelling and management reportingExperience in performance management using financial and operational KPIs, including costs, productivity, SLAs, service volumes, FTEs and workforce/capacity utilizationExperience in supporting business decisions through financial analysis, management insights and business cases, with the ability to identify performance gaps, risks and improvement opportunitiesExposure to quality assurance, internal controls, audit, root-cause analysis or process governance is an advantageAdvanced Microsoft Excel and strong data analysis skills; practical experience with Power BI or a comparable BI/reporting toolWorking knowledge of SAP FI/CO, SAP S/4HANA or a comparable ERP systemAt least 2 years of experience in people management, team coordination or leading expert workExperience in driving process improvements, standardization, automation or organizational changeAbility to present complex financial and operational information clearly to management and work effectively with senior stakeholders across functionsFluent English, both written and spoken. We provide:
Stable employment in an international corporation that is constantly growingThe chance to expand your knowledge and gain experience in various areasCo-financed private medical care and group insurance, also available for family membersCash benefits as part of the Social Benefits Fund, e.g., a Christmas allowanceHigher salary if you know an additional languageCo-financed sports cardTeam and company integration events after hoursHybrid work