About this role
Report to the Customer Experiance Manager and assist in stock ordering and maintaining optimum stock levels in the department.
Lead the team of Store Associates in mass merchandising, shelf management, stock management, and department cleanliness.Assist the FM in achieving departmental sales targets.
Ensure the department is properly organized and ready before store opening.
Ensure product presentation according to the Planogram.
Follow all applicable SOPs.
Maintain discipline and wear proper professional attire.
Track product expiry dates during and after stock deliveries in coordination with Store Associates.
Ensure effective stock and shelf management.
Provide optimum customer service.
Maintain 100% cleanliness of the department and shelves.
Ensure 10% new customer development annually.
Ensure 100% product shelf viability and reduce departmental shrinkage to the desired level.
Ensure 100% cleaning compliance and minimize product expiries.
Train and coach team members by identifying and discussing their strengths and weaknesses to meet operational standards.
Coach and train team members on existing and new concepts, technologies, and functionalities to support the achievement of team objectives, enhance technical skills, and promote a positive attitude and individual growth.
Address customer complaints to understand customer needs and expectations and propose appropriate solutions.
Graduation