About this role
What you'll be doing
Reporting to the Operations Manager you will:
Lead, support and develop the Customer Service team to deliver a consistently high standard of serviceOversee daily activities, workloads and service delivery to support team productivity and efficiencyBuild strong, trusted relationships with NT customers through proactive engagement, training and ongoing supportMonitor service standards and ensure client SLAs and contractual requirements are metWork collaboratively with operational teams to resolve customer issues and complaints effectivelySupport recruitment, onboarding, training and development of team membersWork with the General Manager and Operations Manager to support business growth initiativesMonitor customer and industry trends and identify opportunities for continuous improvementPromote strong governance, quality and compliance across day-to-day operationsFoster an inclusive, collaborative and supportive team environment. What we're looking for
Leadership experience within a medical or related industry, with exposure to commercial and operational service deliveryDemonstrated customer relationship management experienceStrong commercial acumen and a results-focused approachExcellent communication, influencing and stakeholder management skillsA supportive and values-led leadership styleStrong organisational skills and the ability to manage competing prioritiesAdvanced Microsoft Office skillsA genuine commitment to delivering an exceptional customer experience. Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF10465L.
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.