About this role
Responsibilities :
Welcome clients on the virtual reception console, the website or by email;Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested;Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise);Act as a liaison between clients and Project Managers;Plan and coordinate meetings and appointments;Assist in daily operations for enterprise effectiveness;Manage and update documents;Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills. Present a professional image and excel in customer service;Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors;Excellent communication, teamwork and constructive problem-solving skills;Organised, proactive, autonomous, good ability to set priorities and multitask;Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations;Ability to work under pressure;Experience working remotely from home office;Languages spoken and written: French and English (essential), Spanish or other languages (asset). LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION College, Finished Minimum 5 years Experience Training in Business Administration, Marketing or Communications, is preferred.
REMUNERATION: Based on experience
SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available
START DATE: a.s.a.p.