About this role
Responsibilities:
Provide remote IT support for colleagues in our North American branch offices.Respond quickly and effectively to support requests with the goal of first call resolution.First point of contact for software, hardware, network and VPN related issues.Image and deploy computers.Maintain/update images per established procedures.Manage and maintain company and clients' websites.Manage computer hardware and peripherals including various printers and supplies.Maintain accurate documentation of assets and software licensing information.Create and manage user accounts in business applications.Create and maintain end-user documentation for software and processes.Skills:
Proven ability to troubleshoot problems and look for solutions.Fluently bilingual English/French, additional languages, an asset.Excellent interpersonal, oral, and written communication skills.Good organizational and time management skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Ability to learn new technologies quickly.Experience working remotely from home office. 1-3 Years in the Information Technology Field2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.Knowledge of PC imaging methodology.Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).Knowledge of antivirus software and virus/malware removal techniques.Ability to quickly learn and troubleshoot new/unfamiliar software tools.Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN. LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION College, Finished Minimum 5 years Experience Training in IT and Business Administration, Marketing or Communications, is preferred.
REMUNERATION: Based on experience
SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available
START DATE: a.s.a.p.