About this role
The Nurse Manager is responsible for clinical oversight of the Adult Medicine and the Access Department. The manager will be responsible for ensuring the delivery of safe, effective and culturally appropriate care and services to our patients. The manager will work collaboratively with the Director, the medical staff and other departments to ensure that the goals of the Health Center are accomplished.
The assigned duties and responsibilities include but are not limited to:
General Provide excellent customer service to all patients and staff In conjunction with the Director develop and update departmental standard operating procedures Generate reports and tracking mechanisms to assess departmental performance Participate in designated LCHC committees and projects
Staff Management Coach, mentor and teach staff to ensure that they are performing to their highest potential Provide timely and relevant performance evaluations to staff in accordance with LCHC policy and supervisor expectations Works with Director to manage clinical workflow within the two department Disseminates and interprets information to assure that new and existing employees are familiar with policies, procedures, and expectations for their job role Work with departmental supervisors and leads to create and maintain appropriate staff and provider schedules Establish an environment which fosters teamwork and open communication
Clinical Work with other clinical departments to ensure effective communications and transitions of care Ensure that all clinical and nonclinical documentation is completed in a timely and accurate manner Ensures that care coordination activities are being performed including obtaining documentation such as follow up of hospitalizations, ER visits, and other medical and behavioral documentation Demonstrates clinical competence and professional commitment in Nursing Practice by adhering to established standards of practice and utilizing appropriate scientific principles and monitors clinical staff as such Works with the Clinical Quality Department to ensure that the department’s clinical quality measures are in line with organizational expectations Provide direct patient care on limited schedule as needed
Fiscal Provides input to the budget development and management of the department In collaboration with the Director the nurse manager is responsible for ensuring department achieves or surpasses visit volume and revenue projections
The Nurse Manager will have a background in clinical management. He/she must be a Registered Nurse in the Commonwealth of Massachusetts or hold other clinical qualifications. A current CPR certification is required.
A minimum of three to five years management experience in an adult ambulatory care or inpatient setting is required. Excellent computer skills and experience with an electronic medical record system is highly desired.
All your information will be kept confidential according to EEO guidelines.