About this role
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The Health Benefits Advisor serves as the Health Center’s primary contact for patient needs such as assisting patients in completing MassHealth and Health Insurance Assistance Program applications; providing information to insured, underinsured and uninsured individuals about coverage and about alternate financing and other financial assistance programs that may be available; and acting as an administrative resource to the health center and or billing staff when problems or questions with eligibility arise.
Responsibilities include, but are not limited to:
Screen and assist patients in applying for MassHealth, Commonwealth Care, Children’s Medical Security Plan, Healthy Start, Health Safety Net and other applicable services to arrange needed coverage for medical services, via the Virtual Gateway system. Educate and inform patients about their responsibilities, the re-determination process and the importance of maintaining medical coverage. Conduct follow-up with patients to ensure that the process is complete and assist patients with enrolling into the Primary Care Clinician Plan (PCC) or a Managed Care Organization (MCO) health plan. Verify patient information and respond to patient requests. Maintain financial information and handle telephone inquiries regarding account balances while working closely with the billing department Attend department meetings and trainings as needed to maintain current knowledge of registration processes, health center systems and changes Work closely with the MassHealth Enrollment Centers as well as the local hospitals. Track and complete reports as needed Maintains current knowledge of registration processes, health center systems and changes. Where needed, provide cross –coverage and back-up staffing support to other functions of the Patient Service Center, including Health Benefits, Greeters and Registration services.
Work Schedule is as Follows: Monday - Thursdays: 9:00am-3:30pm
High school diploma or equivalent, previous experience in a medical administrative or related position. Must have effective communication skills both verbally and written. Data entry, computer and phone skills are required.
Knowledge of Health Care system and health insurance eligibility is required. Applicants who are Bi-Lingual in English and Arabic REQUIRED.
Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.