About this role
The Retail Operations Specialist is a newly created role and is a great opportunity to start your career in the mortgage industry and join one of the top mortgage companies, Longbridge Financial. You will have the opportunity to support various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. Additionally, you will provide coverage when co-workers are out of the office, process the of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.
Please note that there are two positions available in the Houston, TX office and / or in the Paramus, NJ office.
Primary Job Duties:
Process applications for submission to underwritingWork with loan officers, borrowers, underwriters, closers, AMC’s and title companiesWorks with third parties to obtain conditionsScanning and uploading file documentation into LOSClear loan conditions with applicants and communicating with loan officersAnalyze Credit, income, tax returns and asset documentsFile follow-up and notation in accordance with policyEnsure confidentiality of client filesProvide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.Other duties and/or mortgage or company related tasks as assigned by management
Demonstrated ability to work independentlyProven ability to work effectively in a collaborative, team-oriented environment.Previous mortgage processing experience a plusProven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.Ability to read, analyze, and interpret procedures, manuals, policies, and regulationsStrong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.Excellent customer service skillsIntermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams) Working in a growing and dynamic industryFull benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts401(k) with company matchPaid time offThis is an non exempt roleTarget base salary range is 47K - 50K which is based on various factors including skills and work experience.In addition to base salary, this role is eligible for a competitive additional compensation program via monthly bonusLBF is an EEO/AA/Vet/Disabled EmployerPlease note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
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