About this role
We are looking for like-minded individuals, people that believe in challenging the status quo, that believe in and find better ways of solving everyday challenges.
The Customer and Partner Experience Associate is a shared service role of Light on Heights (LoH) holding and will be a part of the Administrative Team.
Key Responsibilities
Be the first port of call for all enquiries for LoH.In-person communication with customers and partners, through emails, chats, or over the phone.Maintain an accurate record of all interactions, including but not limited to call logs, emails, messages, and walk ins.Schedule appointments between customers and the Company after deciding with appropriate persons.Manage both scheduled and unscheduled appointments.Give detailed explanations of the Company’s services and products, as well as benefits.Channel all technical enquires and requests to the right business and office.Listen to customers’ concerns and handle complaints.Work with the marketing and sales team to create better methods of address customer complaints.Review customer accounts and transactions while resolving issues.Open and close complaints and cases as they are resolved.Receive orders and disburse to appropriate persons.Devise innovative ways to engage customers and partners.Work with the Administrative Assistant for CCL on the partnership drive initiative.Assist in the conversion of potential partners to actual partners.Expectations
Be hungry for knowledge.Be able to think and react in a high-energy and fast-paced environment.Be able to prioritize, schedule accurately, manage time, and meet deadlines.This position allows for growth for the right person. S/he will be required to provide the entire team with efficient support in all the daily activities.
Skills Required
BSc. or HND in social sciences, art and humanities, and business administration, or equivalent work experience with a degree in any other field.2 years of experience as a receptionist, customer care representative, administrator, partnership management experience or related field.At least 1 year experience in marketing.Excellent listening and communication skills.Full proficiency in English language.Proficient in Google Drive (Gmail, docs, sheets, forms, and slides), MS Office (Excel, PowerPoint, Word).Desirable
A cheerful personality.Eloquent in speech. Staff accommodation and feeding arrangements are available.