About this role
In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.
Key Responsibilities:
Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping informationAct as the internal voice of the customer and ensure needs are communicated clearly across departmentsProcess customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurateDirect customer requests to the appropriate internal teams and track follow‑upAcknowledge orders, communicate changes, provide updates, and manage backordersUse the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policiesFollow service quality and order accuracy standards, departmental SOPs, and training guidelinesComply with ISO 13485, ISO 9001 quality management system requirementsPerform additional tasks as needed to support business operations Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturingExperience with ERP systems (Salesforce preferred)Strong computer literacy, especially with Microsoft Word, Excel, and PowerPointEffective time‑management and organizational skillsExcellent English written and verbal communication abilitiesIntermediate Danish (B1/B2) is requiredStrong multitasking, problem‑solving, and prioritization skillsAbility to work independently and collaboratively with minimal supervisionProfessional judgment, discretion, and ability to handle confidential informationHigh accuracy, attention to detail, and customer‑focused mindsetAbility to work effectively in a fast‑growing and complex environmentDemonstrated initiative and strong customer service orientationAlignment with LGC values: passion, curiosity, integrity, brilliance ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
PASSIONCURIOSITYINTEGRITYBRILLIANCERESPECT EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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