About this role
- Contributes to the definition for scope of handover to operations
- Participates in the definition and ensures consistent execution of operational procedures
- Executes 1st level service desk for IT service portfolio
- Executes 2nd and assists 3rd level support for all relevant IT solutions
- Picks up and prioritize Service Requests & Incidents
- Administrates, monitors, and operates existing IT systems
- Creates, approves, manages, and maintains IT continuity plans
- Administrates and manages user identity and access to IT systems
- Ensures security protection and technical realizations for IT systems
Level of Education : University degree in Computer Science, Network Engineering, or related fieldExperience: 2 years Language : Good communication skills in EnglishSocial competences: Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple prioritiePofessional Skills: Forward Schedule of Changes / Global Platform Knowledge / Impact Analysis / Operational Production Acceptance / Service Desk Standards and Procedures
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
LEONI Wiring Systems Tunisia SARL