About this role
The Support and System Administrator position is based in Northern California and supports the end users with Chromatography Data Systems as well as other laboratory informatics products. The position will create and maintain necessary procedures, assist in the administration, configuration and end user support of the system as well as provide training to staff members. This position requires flexibility with changing priorities.
Job duties and responsibilities:
Maintaining and supporting current CDS systemEnd user issue support, troubleshooting, & resolutionProvides assistance in the creation of maintenance release enhancementsProvides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)Integrate instrumentsConducts user-training sessions for usersPerforms entry and edit of all relevant static dataActs as liaison between internal laboratory users and vendor to address various system issues Evaluates product enhancements and capabilities, in addition to implementing upgrades as requiredAt LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit www.labanswer.com to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.
A qualified candidate will possess:Two years+ experience supporting laboratory systems in a pharmaceutical environment Experience with administration and/or support of Waters NuGenesis and/or Waters Empower Excellent verbal and written communication skillsDemonstrated working understanding of laboratory operations and practices strong organizational and/or project management skillsAbility to contribute to multiple projects for different business stakeholdersStrong analytical and problem solving skillsMust be able to work in Northern California. Ideal candidates will be willing and able to travel as required by role. Education:
• Bachelor Degree in chemistry, biology or related discipline is preferred.
At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for excellent people to join our team, those who are looking to join a company for the long term. Our employees are team players and are the best at what they do. Please read our employee value proposition and philosophy statement at www.labanswer.com to see if you are the right match for Lab Answer.