About this role
The Director of Operations Support & Assets serves as the executive authority for network-wide physical asset management, inventory controls, and campus operational readiness. Accountable for driving the network-wide 'I have the supplies and materials to do my job' (Q12) employee engagement metric, this role acts as the strategic architect of the overall staff experience, designing operational systems that eliminate friction and enable school and central office teams to focus on instructional excellence. Reporting to the Senior Director Operations Project Management, the Director leads the overarching operational frameworks, technology-enabled inventory systems, and asset lifecycles across all schools and central office central office environments. Directing a team of four Operations Support & Asset Managers across four cities, this leader drives cross-functional strategy and alignment with School Leadership, Operations, Finance, Procurement (including Amazon), Talent, Academics, and IT to deliver seamless, highly responsive operational support.
ROLE RESPONSIBILITIES:
Network-Wide Asset Strategy, Governance & Operations Support
Architect and lead the network-wide physical asset strategy, establishing standardized SOPs, inventory control policies, workroom governance, and asset lifecycle tracking across all 40+ school sites.
Establish expectations and operational frameworks for staff workroom logistics, budget management, PTO/coverage models, and central office support hours in schools.
Design communication and change management loops to socialize operational updates, ensuring campus staff understand and feel supported by resource allocation systems.
Design and facilitate training for school based asset leads.
Govern operational service delivery standards, key performance indicators (KPIs), and service-level agreements (SLAs) for non-tech assets.
Manage end to end process for school uniform procurement and ID systems, including vendor management, school workflow, and family experience.
Manage non-tech supply chains, warehouse operations, multi-site moves, and central office workplace culture and logistics.
Architect and govern the end-to-end curriculum and furniture supply chain strategy, overseeing procurement forecasting, adoption-aligned ordering, centralized warehousing, and just-in-time delivery to campuses to ensure zero instructional downtime.
Systems Architecture & Data Analytics
Build, scale, and optimize robust data tracking systems and predictive inventory models for all staff support functions and non-tech physical assets.
Synthesize feedback from network-wide survey processes to address support gaps and directly impact the Q12 'supplies and materials' engagement metric.
Establish and execute a routine audit schedule for campus workroom readiness, asset utilization, and supply chain efficiency across 40+ sites.
Synthesize operational analytics and inventory trends to present regular operational dashboards and strategic recommendations to executive leadership.
Formalize long-term capital planning for asset replacement cycles grounded in ROI and cost-per-pupil.
Lead formal root-cause reviews and rapid remediation protocols following significant supply chain failures or campus stockouts to prevent future instructional downtime.
Full Team Leadership & Cross-Functional Alignment
Provide direct people leadership, coaching, goal-setting, and professional development for a distributed team of 4 Operations Support & Asset Managers across 4 cities.
Partner cross-functionally with Finance, Procurement, Academics, Talent, and IT leadership to integrate asset lifecycles with network budgeting, instructional adoption, and technical setups.
Drive accountability across cross-functional partners who manage touchpoints in the supply chain to maintain alignment with operational goals and service level expectations.
Foster a service-oriented operational culture, maintaining responsive and proactive support channels for school leaders and campus staff.
Develop and execute a strategic workplace culture and team recognition framework, designing scalable routines and engagement initiatives that boost morale, foster community, and strengthen central office staff retention.
QUALIFICATIONS:
Minimum of 5-7 years of progressive experience in asset management, school operations, or supply chain logistics within a large multi-site educational or corporate system.
At least 3 years of direct people management experience leading distributed or multi-city teams.
Proven track record of designing and implementing standard operating procedures (SOPs), data-driven governance frameworks, and system-wide change management initiatives.
COMPETENCY AND SKILLS:
Architects holistic operational ecosystems; anticipates upstream bottlenecks that impact classroom performance and staff support.
Leads organizational readiness for new operational workflows; designs strategic communication and feedback loops to ensure high staff adoption.
Masters the art of data storytelling to diagnose staff experience gaps and gain executive buy-in for resource reallocation.
Drives cross-functional accountability and alignment across Finance, IT, Talent, and Academics without relying on direct-line authority.
Comfort navigating high-level internal politics and influencing senior stakeholders to drive operational goals.
Deep commitment to KIPP Texas's mission, ensuring all operational output creates safe, joyful, and effective learning environments for students and staff.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The person in this position needs to be able to move about inside and outside the school throughout the workday.
The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.
Additional Requirements:
Reliable transportation is needed for travel between campuses
Ability to maintain emotional control under stress.
Work with frequent interruptions.
Work Environment:
Hybrid work - Reports to the central office or schools three days a week.
Travel Requirements:
Moderate travel (15–25%) across regions for campus audits, warehouse inspections, and team coaching.
What We Bring to the Table:
Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
Competitive vacation and flexible paid time off (PTO) policies.
Paid family leave.
Flexible spending account or high-yield HSA.
Employee assistance programs.
KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance
EEO:
KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.