About this role
Provide onsite and remote administration and support for client networksWork with vendors to resolve client technical issues Analyze diagnose and resolve problems with Windows servers, desktops, routers, switches, firewalls and other network equipment Provide escalation supportImplement a variety of IT projects for clients, including deploying or migrating desktops, servers, etcTrain and mentor Tier 1 and Tier 2 techniciansDevelop and maintain technical documentationOn call rotationMaintain up to date time-sheets / expense reports
5 + years’ experience working in a Managed IT Services environment5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows Server operating systems5 +years of hands on experience troubleshooting and maintaining Microsoft Exchange5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows desktop operating systems1 – 2 years’ experience with VoIP (certification desired)Diploma in computer NetworkingMCSA: Windows Server 2012 or MCSA: Windows Server 2008Experience with Office 365 migrationsStrong Knowledge of IP Networking Must possess a reliable vehicle and valid Driver’s License
Desirable
MCSEA+CCNA or betterVCPLinux/FreeBSD experienceMCSA: Windows Server 2012 or MCSA: Windows Server 2008