About this role
Position Overview You love technology and want to use your passion and expertise to help guide our clients to get the best solutions for their needs—workstations, laptops, monitors, servers, firewalls, switches, wireless access points, UPS, line of business applications, etc.
Your job will break down into three (3) key roles:
1. Quoting – 75%
Send requested hardware/software quotes to clients within 1 business day of inquiryWork with Account Managers to follow up and help close pending quotesMonitor quality and cost of products being sold, and make recommendations accordingly to sales and service teamResearch new and innovative products/solutions relevant to Keeran Network’s service offering2. Purchasing – 20%
Work with vendors to negotiate the best price possibleEnsure hardware and software is purchased in a cost-effective manner to meet client deadlines and allow the service team sufficient time to configure and deployProactively communicate estimated time of arrival (ETAs) to both the service team and the clientMaintain consistency of item codes and descriptions across our software tools: QuoteWerks, ConnectWise, and QuickBooksTimely return/exchange of defective products (RMAs)Inventory control, both within the physical office and in ConnectWise and QuickBooks3. Vendor Management – 5%
Keeran Network will provide a list of default vendor accounts; however, you are not limited to the existing vendors if more desirable options existDevelop relationships with vendors and suppliers to improve Keeran Networks purchasing powerEnsure any required vendor reporting (e.g. vmWare, Microsoft SPLA, Digium, etc.) is completed on timeResearch best pricing as client liaison to vendorsKeep on top of vendor incentive programs / ways to increase marginsProfessional Qualifications
Experience in the computer services industryWell-developed interpersonal customer service and relationship building skillsFamiliar with Microsoft Word, Excel, and OutlookPersonal Attributes
Good oral and written English-language skillsStrong organizational and time management skillsAn ability to work independently with minimal supervisionThe ability to work under pressure and to prioritize work effectivelyAttention to detailSelf-motivated, energetic and reliable with a positive dispositionAn acceptance of, and commitment to work according to, the organization’s policyNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.