About this role
Job Purpose
The Claims Administrator is responsible for the management of all gap cover related tickets & correspondence. The responsible person captures all gap cover claims and corresponds with the membership base. This individual has knowledge of the gap claims environment. There is a strong focus on accurately and efficiently resolving the claim ticket received whilst ensuring effective communication and exceptional customer service and satisfaction.
KEY OUTCOMES (not limited to)
The accurate and efficient capturing of claims receivedAssist Xelus clients with queries and provide suitable query resolutionAccurate completion of administrative targets on a daily basisDealing with multiple telephonic queries from Xelus members, brokers and franchisesOngoing feedback to clientsManagement of all claim related mailboxesAd hoc functions as required by Management
SPECIAL REQUIREMENTS
Good communication skillsAnalytical abilityTime managementTeam workCustomer focusData capturing experiencePERSON DETAILS : WORK EXPERIENCE
REQUIRED
Insurance industry experiencePREFERRED
Health Insurance industryEDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Grade 12 – MatricTECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Computer literate, including Microsoft Access
PERSONAL ATTRIBUTES : COMPETENCIES [SELECT MINUMUM OF THREE]
AccountabilityCollaborativeCommunicationSimple writing skillsPlanning and organisationResilient and adaptiveClosing Date : 16 November 2019