About this role
Customer Service Representative - 6 Month Temporary Role
35 hours per weekHybrid: 4 days office / 1 day WFHMonday-Thursday: 9:00am-5:00pmFriday: 9:00am-3:30pmOvertime availableStart: ASAP The Role My client is looking for an experienced Customer Service Representative to support UK customer accounts. This is a varied role combining customer service, order processing and administration. Key duties include:
Managing customer enquiries by phone and emailProcessing customer orders and quotationsUpdating customer records and account informationMonitoring orders and arranging delivery updatesTracking deliveries and liaising with couriersResolving customer queries and complaintsManaging a shared inbox, including filing and coding emailsLiaising with Finance, Sales, Planning and Distribution teamsProviding customers with updates on stock, pricing and paymentsSupporting daily operational meetingsGeneral customer service and administration dutiesConfident dealing with customers by phone and emailStrong communication and organisational skillsGood attention to detailAble to resolve queries and problems efficientlyGood Microsoft Word and Excel skillsSAP/order processing experience would be an advantage
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