About this role
Helpdesk Administrator
Location : Wyvern House, CW7 1AH
Contract Length - 19 oct 2026 - 17th Jan 2027
Hours : 9-5, Mon - Fri working
Pay Rate - £13.85 Per Hour, PAYE
We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
Answering incoming calls and emails from clients, subcontractors and engineersLogging and managing maintenance jobs accurately via the helpdesk systemLiaising with engineers, subcontractors, and suppliersRaising, sending, and following up on quotesProviding updates to clients and managing job progression from start to finishEscalating urgent or overdue issues appropriatelyMaintaining clear and accurate recordsPreparing basic reportsMonitoring and managing SLAs and KPIs where deadlines are at riskTriaging incoming requests to ensure they are logged with the correct priorityDealing with invoicingUpdating client portals and systems in line with contractual requirements About you
Previous experience in a helpdesk, facilities, maintenance, or customer service roleConfident telephone manner and professional written communicationStrong organisational skills with good attention to detailAble to prioritise workloads and manage multiple tasksComfortable using IT systems such as Outlook, job management systems, excel etcCalm under pressure and able to deal with challenging situations professionally What we offer
Stable role within the companySupportive team environmentTraining and development opportunities
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.