About this role
Customer Support Administrator Hersham
£26,000 to £28,000
Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.
We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.
What's in it for you?
Hybrid working - 2 days from home after probationFlexible working options25 days holiday + bank holidays
Responsibilities
You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:
Manage a portfolio of customer accounts dailyProcess orders and coordinate delivery schedulesWork closely with the Sales team to support business growthTrack orders and ensure timely, accurate deliveriesBuild strong, lasting relationships with customersProvide product information and updates on orders/contractsHandle queries and complaints with confidence and careSupport internal teams with administrative tasks when needed
Skills required
At least 1 year of office-based customer service experienceStrong IT skills - ideally with SAP, Power BI, or advanced ExcelConfident using the MS Office suiteExcellent communication and relationship-building skillsHybrid working atter probation Own transport is essential due to location
Apply now and take the next step in joining a fantastic team!