About this role
Customer Service & Operations Advisor £26,200 - £28,000 | Stockport | Growing Tech Business | Career Progression
Want a customer service role where no two days are the same? If you're the type of person who enjoys solving problems, taking ownership, and getting stuck in rather than reading from a script, this could be the opportunity you've been waiting for. Join a growing technology business that works with some of the UK's leading automotive dealerships, where you'll play a key role supporting innovative telematics, vehicle tracking and fleet management solutions. With a small, close-knit team, you'll be trusted to make decisions, investigate issues and genuinely make a difference to customers every day.
The Company Innovation 24 combines intelligent software, vehicle tracking technology and industry expertise to help businesses manage, connect and protect their vehicles. Following investment from software group TSS, the business is continuing to grow and offers excellent opportunities for development and progression within a supportive team environment.
The Role Working as part of a small Customer Service & Operations team, you'll support customers across multiple products and be the first point of contact for a wide range of enquiries. This isn't a traditional call centre environment. You'll have the autonomy to investigate issues, liaise with technical teams, coordinate solutions and ensure customers receive a first-class service.
You'll be supporting automotive dealerships across services including telematics, vehicle tracking and recovery solutions, fleet management software and managed insurance platforms.
Key Responsibilities Managing inbound customer enquiries via phone and emailInvestigating customer issues and coordinating resolutionsLiaising with internal technical and operations teamsBooking jobs and managing schedules within internal systemsSupporting customers across multiple products and servicesMaintaining accurate records and ensuring processes are followedPrioritising workloads in a fast-paced environmentBuilding strong relationships with customers at all levels About You We're looking for someone with previous customer service experience who enjoys problem-solving and thrives in a busy environment.
You'll ideally have:
Customer service experience, either inbound or outboundStrong organisational and time management skillsThe ability to remain calm under pressureConfidence speaking with people at all levelsExcellent attention to detail and accuracyA proactive attitude and willingness to learnThe ability to multitask and manage competing prioritiesA positive mindset and strong sense of accountabilityExperience working in a fast-paced environment What's In It For You? Salary of £26,200 - £28,000Join a growing and ambitious businessSmall, supportive team environmentFull training and structured inductionOngoing support from experienced team membersGenuine opportunities for progression as the company expandsExposure to innovative automotive technology and telematics solutionsA varied role where every day is different If you're looking for a role where you can take ownership, make an impact and build a long-term career within a growing business, we'd love to hear from you. Apply today with Time Recruitment.