About this role
Oracle Technical Support Lead - Warehouse Management Cloud (WMS) Salary: Up to £95,000 + Benefits Job Type: Permanent Location: Belfast or London, UK Working Pattern: Hybrid Working Hours: 40 hours per week, Full Time
A globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment.
This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported.
Responsibilities for the Oracle Technical Support Lead - WMS:
Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS)Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutionsSupport reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environmentWork closely with integration teams to investigate and resolve technical integration issuesDeliver WMS components as part of scheduled service releasesImplement configuration changes and fixes across Oracle WMS modulesSupport inbound warehouse processes and associated WMS configurationsSupport end to end outbound fulfilment processesProvide expertise across warehouse inventory control, optimisation and inventory visibilitySupport License Plate Number (LPN) management and associated warehouse processesConfigure warehouse structures, operational rules and fulfilment processesWork across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systemsTake ownership of WMS incidents through investigation, resolution and closureProvide technical guidance to wider support, integration and business teams Essential Skills & Experience for the Oracle Technical Support Lead - WMS:
Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS CloudExperience configuring and supporting inbound warehouse processesStrong understanding of end to end outbound fulfilmentExperience with warehouse inventory control and optimisationStrong knowledge of LPN ManagementExperience with inventory visibility and controlAbility to design and configure warehouse structures and operational rulesStrong technical troubleshooting skills across Oracle WMS environmentsExperience supporting integrations and reporting within a WMS environmentAbility to investigate and resolve complex production incidentsStrong communication and stakeholder management skills Desirable Skills for the Oracle Technical Support Lead - WMS:
Oracle WMS API experience, including REST and SOAP APIsXML and JSONKnowledge of underlying Oracle WMS core tablesSQL query developmentOracle SCM knowledgeExperience working across complex enterprise warehouse and supply chain environments If you are interested, please apply in the immediate instance.