About this role
Desktop Support Engineer - Contract - London
Location: London, Hybrid, 4 days P/W Type: Contract Rate: £275 P/D (Inside IR 35)
Overview We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope to grow into 3rd line or a specialist area.
Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where neededDiagnose and fix complex hardware, software, network and access issuesBuild, image and deploy laptops and desktops using Autopilot, Intune or SCCMManage user accounts, groups, permissions and policies in Active Directory / Entra IDAdminister and support Microsoft 365, including Exchange Online, Teams and SharePointSupport VPN, remote access, printers, mobile devices and MFA issuesRun onboarding and offboarding, plus patching and software packaging/deploymentIdentify recurring issues, carry out root cause analysis and propose fixesMentor and support 1st line colleagues, and review or improve knowledge base articlesContribute to small projects such as OS upgrades, rollouts and office moves Essential skills 2-4 years in a senior service desk roleStrong Windows 10/11 troubleshooting and deployment experienceActive Directory, Group Policy and Microsoft 365 administrationExperience with Intune or SCCM for device managementNetworking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi)Experience with a ticketing platform (ServiceNow, Jira Service Management or similar)Clear communication and a customer-first approach If the role sounds of interest, please feel free to reach out or apply below.