About this role
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
Own Incident, Problem, Change and Release Management processesAct as escalation lead for major incidentsDrive service improvement initiatives and trend analysisProduce and present service reporting and KPI metricsManage relationships with internal teams and third-party providersSupport application monitoring, alerting and operational readinessConduct technical impact assessments for production changesEnsure SLA adherence across critical business services Experience Required
Proven IT Service Management experience within Financial ServicesStrong knowledge of ITIL processes and best practicesExperience supporting business-critical applicationsStrong Incident, Problem and Change Management backgroundExcellent stakeholder management and communication skillsExperience working with third-party service providersKnowledge of market data, trading environments, exchanges or clearing houses would be highly advantageousHighly visible role within a critical production environmentOpportunity to influence service strategy and operational excellenceWork with cutting-edge technology supporting financial marketsCompetitive package and excellent long-term career prospects This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications