About this role
ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression
We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment.
Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power BI, helping improve automation, reporting, service visibility and operational efficiency.
The role:
Supporting and administering ServiceNow and PagerDuty platformsBuilding dashboards, reports and KPI metrics using Power BI and ServiceNowSupporting workflow automation and system integrationsManaging user access, permissions and platform configurationAnalysing service data to identify trends and improvement opportunitiesWorking with stakeholders to enhance ITSM processes and tooling Skills required:
Experience with ServiceNow, Power BI or similar enterprise platformsStrong reporting and data analysis skillsGood understanding of IT Service Management principlesExposure to workflow automation, APIs or integrationsExcellent communication and stakeholder engagement skills ITIL Foundation desirable but not essential
ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression