About this role
Housing Benefits Officer (Housing Benefit & Council Tax Support)
Remote Working Local Authority Contract 3 month Temporary Contract £20.38 per hour PAYE or £27.03 per hour Umbrella
Adecco are recruiting on behalf of a Local Authority for an experienced Housing Benefits Officer to join their Revenues and Benefits team on a remote working basis.
This is an excellent opportunity for a skilled benefits professional with extensive Local Authority experience to support the delivery of Housing Benefit and Council Tax Support services, with a particular focus on DWP Housing Benefit Matching Service (HBMS) reviews.
The Role
The successful candidate will be responsible for assessing and administering Housing Benefit and Council Tax Support claims, ensuring that all cases are processed accurately, efficiently, and in accordance with current legislation.
A key element of the role will be managing and progressing HBMS review work received from the Department for Work and Pensions (DWP), investigating discrepancies identified through data matching exercises, gathering evidence, making decisions, and issuing appropriate notifications.
Key Responsibilities
Assess Housing Benefit and Council Tax Support claims accurately and efficientlyReview and process DWP Housing Benefit Matching Service (HBMS) casesInvestigate discrepancies identified through HBMS data matchesGather and verify evidence to support benefit assessmentsApply Housing Benefit and Council Tax Support legislation, regulations, and guidanceMake informed decisions and issue clear decision notificationsMaintain accurate case records and audit trailsEnsure reviews and assessments are completed within prescribed timescalesManage a varied caseload whilst maintaining high levels of accuracy and qualityProvide excellent customer service and respond to benefit-related enquiriesWork independently and effectively with minimal supervision Essential Requirements
To be considered for this position, you must have:
Proven experience as a Benefits Assessor within a Local Authority environmentStrong knowledge of Housing Benefit assessment and administrationExtensive experience assessing Council Tax Support claimsSound understanding of Housing Benefit legislation and guidanceExperience reviewing and processing DWP HBMS casesExperience investigating and resolving HBMS discrepanciesExcellent decision-making and analytical skillsAbility to manage workloads and meet performance targetsStrong written and verbal communication skillsExperience maintaining accurate case records and documentation Desirable Requirements
Experience using NEC NorthgateExperience using Enterprise (NEC) Document Management SystemExperience working with complex benefit cases and overpayment reviewsAbility to quickly adapt to changing legislation and service requirements What We're Looking For
We're seeking a proactive and knowledgeable Benefits professional who can hit the ground running, work independently, and deliver high-quality outcomes within a busy Local Authority setting. Experience of managing HBMS review work is particularly important for this assignment.
Apply today to be considered for this exciting remote Benefits Assessor opportunity through Adecco.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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