About this role
Client Retention & Renewals Adviser Gateshead | £31,734 + Bonus | Realistic OTE £37,734
Represent the Business. Own the Relationship. Protect the Contract. Office Angels are recruiting for a Client Retention & Renewals Adviser to join a successful and established organisation based in Gateshead. This is a high-quality, client-facing commercial role for someone confident building relationships, managing renewals and discussing contracts, pricing and value with key stakeholders.
As a Client Retention & Renewals Executive, you'll become a key point of contact for an established portfolio of clients across the UK. You'll conduct client meetings via video and telephone, manage commercial renewal conversations and build relationships with key stakeholders. You'll understand client requirements, discuss contracts and pricing, address concerns and ensure clients continue to see value in their relationship with the business.
This is not a high-volume contact centre environment. You'll manage relationships, own renewal opportunities and represent the business directly to clients.
What You'll Get £31,734 basic + monthly performance-related bonus | Realistic OTE £37,734Monday to Friday | 8:30am to 4:30pm | No weekendsHybrid working after qualifying serviceCompany pensionHealth Shield, including private dental and medical benefitsEmployee discounts and wellbeing platformFull product and systems trainingOngoing career developmentCentral Gateshead location with excellent transport links Holiday Set Up Up to 37 days' annual leave including Bank HolidaysAnnual leave is be taken during half term periods, with up to two days' annual leave permitted during each termDuring August, working hours are reduced to 9:30am to 3:00pmFive days' annual leave are allocated to the August wellbeing shutdown week, with additional shutdown over Christmas A Commercial Role With Real Responsibility You'll manage a portfolio of existing clients and renewal opportunities, taking ownership throughout the renewal journey. Clients may be responsible for significant purchasing decisions, so you'll need to be comfortable having commercial conversations around contracts, pricing, value and requirements. You'll identify potential renewal risks, explore concerns directly and represent the business with professionalism and credibility.
What You'll Be Doing Managing client relationships throughout the renewal lifecycleConducting professional client meetings via video, telephone and emailBuilding trusted relationships with key contacts and stakeholdersUnderstanding client requirements, objectives and concernsManaging renewals through to completionDiscussing contracts, pricing, terms and renewal optionsPreparing quotations and commercial proposalsHandling objections and identifying potential renewal risksRe-engaging previous clients and strengthening existing relationshipsMaintaining an accurate renewal pipeline and CRM recordsWorking with internal teams to ensure a seamless client experienceAchieving agreed retention, renewal and performance objectives About You You may have experience in account management, customer success, renewals, retention, consultative sales, business development, relationship management or contract management.
You'll bring:
Excellent verbal and written communication skillsA polished and professional approach to client relationshipsConfidence discussing pricing, contracts and valueStrong relationship-building, influencing and negotiation skillsConfidence handling objections and commercially sensitive conversationsExcellent organisation and attention to detailThe ability to manage multiple client relationships and renewal opportunitiesConfidence using CRM systems, with Microsoft Dynamics or similar experience advantageous Experience within education, public sector, technology, software or another service-led organisation would also be beneficial.
Apply Now If you have experience in client relationships, account management, renewals, retention, customer success or consultative sales and you're ready for a role where you can take genuine ownership of commercial relationships, we'd love to hear from you.
Please note: An Enhanced DBS check is required for the successful candidate and will be funded by the company.
Due to the high volume of applications received, we are unable to provide individual feedback to all applicants. If you require any reasonable adjustments during the recruitment process, please let us know.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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