About this role
Your Company: Are you someone who naturally enjoys talking to people, writing, solving problems and making things easier for others? You might not have worked in an office before - and that's absolutely fine.
NET Recruit is working with a growing consumer lending organisation in Southampton that is looking for Customer Support Executive with the right attitude, personality and communication skills to join its customer experience team. This could be a great first step into an office-based career for someone who has a natural flair for customer service and communication. Perhaps you've worked in retail, hospitality, a contact centre, administration or another people-focused role, or you're a recent graduate looking for your first professional position. The key thing is that you're confident communicating with people, enjoy writing, are comfortable using technology and genuinely care about giving people a good experience. Full training will be provided, so you don't need previous experience in financial services.
Your Role and Responsibilities: While in this position your duties may include but may not be limited to: Communicating with customers and third parties across a range of digital channels, including email, WhatsApp, Facebook Messenger, SMS and live chat.Supporting customers throughout the loan application process and helping applicants understand required documentation and submission stages.Managing open loan accounts, including assisting with payments, identifying account queries and helping to find appropriate solutions.Providing clear, personalised and empathetic support based on individual customer circumstances.Managing customer inboxes and completing a variety of administrative requests accurately and efficiently.Supporting customers with loan management and repayment queries, ensuring information is communicated clearly and professionally.Identifying potential signs of customer vulnerability and responding appropriately in line with internal procedures.Recognising potential indicators of fraud and escalating concerns where required.Keeping customer information and records accurate and up to date across internal systems.Working closely with colleagues across the wider team to ensure customers receive a consistent and high-quality service.Managing a varied workload while maintaining accuracy, professionalism and attention to detail.Contributing positively to the wider team and supporting colleagues in a fast-paced, technology-focused environment. What You Will Need to Apply: Strong written and verbal communication skills, with the ability to communicate clearly, professionally and empathetically.Good organisational and administrative skills, with the ability to manage information accurately and stay on top of multiple tasks.A positive and enthusiastic attitude, with a genuine willingness to learn and develop.Good computer literacy and confidence using different systems, software and digital platforms.The ability to learn new systems and technology quickly.Strong attention to detail and a methodical approach to completing tasks.The ability to manage your workload, prioritise effectively and work to deadlines.A customer-focused mindset and an interest in helping people find solutions.The confidence to work in a fast-paced environment while maintaining accuracy.A calm and considered approach when dealing with customers who may require additional assistance or understanding. What You Will Get in Return: You will receive full training and ongoing support to develop your knowledge and confidence within the role, alongside the opportunity to build a long-term career within a growing and technology-focused organisation. The role offers a salary in a range of £26,500-£30,000 with the opportunity to earn a discretionary bonus based on individual performance and overall business performance. You will also receive 22 days’ annual leave plus bank holidays, increasing with service up to a maximum of 25 days. The organisation provides a comprehensive benefits package including life insurance at four times basic salary, family dental cover, income protection providing 75% of income in qualifying circumstances, enhanced pension contributions through salary sacrifice, Cycle to Work, Perkbox discounts, free GP and counselling support, an employee assistance programme and generous family-friendly policies. If you are looking for a role where you can learn, develop your skills and build a genuine career, whether you are an experienced administrator, customer service professional or recent graduate, we would love to hear from you.
To express interest in this role and have a confidential chat, please reach out to:
Kirsten Davison - Senior Talent Acquisition Specialist
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