About this role
Responsible for handling inbound and outbound calls with potential customers to identify needs and sell available Client health insurance solutions.Research, document, and attempt to resolve all inquiries during the call.Provide quotes, answer questions, cross-sell ancillary products in accordance with established company policy and insurance guidelines.Responsible for maintaining services that customers are attempting to cancel through product knowledge and negotiation techniques.Handle customer service related issues to meet the needs of the clients and their customers.Provide accurate data entry of customer’s information for processing of sales orders, follow up and literature requests.Follow up with potential clients via mail, email or phone as per customer request.Remain knowledgeable of Health Insurance industry changes with ongoing training in order to provide excellent customer service and improve your sales presentation and close ratio.Maintain performance in accordance with department guidelines to ensure the highest level of quality to our clients and their customers.Responsible for meeting individual sales goals.
High School Diploma or GEDHold an active, current residence health and life insurance licensePrevious experience in a commission driven, sales environmentStrong PC and software experience and an ability to navigate through multiple systems and platforms including CRM, state and client insurance portals, word processing and spreadsheetsDemonstrated customer service skillsMust demonstrate assertiveness, positive attitude and energy, goal setting, commitment to task, persuasiveness, decision making & problem solving.Positive work historyExcellent communication skills and telephone skillsAbility to research documents and find information
All your information will be kept confidential according to EEO guidelines.