About this role
Practice Manager (Full-Time) | Greencross Vets Chatswood | Sydney, NSW
Lead the Team. Drive the Culture. Make a Real Impact.
Are you an experienced veterinary leader looking for an opportunity to guide a high-performing team, support exceptional patient care, and help shape the future of a thriving clinic?
Greencross Vets Chatswood is seeking a passionate and capable Practice Manager to lead our team and drive operational excellence within our busy and well-established clinic.
This is an exciting opportunity for an experienced Practice Manager, Head Veterinary Nurse, or veterinary industry leader who enjoys balancing people leadership, client experience, team development, and business operations.
Why You'll Love Working at Chatswood
Greencross Chatswood is a modern, well-equipped clinic conveniently co-located within Petbarn, creating a seamless one-stop pet care experience for clients and strong cross-referral opportunities.
The clinic is equipped with:
Dedicated surgery suiteDental radiographyIn-house laboratorySeparate dog and cat consult rooms and wardsModern treatment and hospital facilitiesLocated in the heart of Chatswood, you'll enjoy easy access to public transport, nearby parking, excellent cafés, restaurants, and major shopping precincts.
This is a clinic with an established client base, experienced team members, and strong opportunities for growth and development.
About the Role
As Practice Manager, you'll play a key leadership role in the success of the clinic, supporting both the team and business operations while ensuring exceptional care for patients and clients.
You'll work closely with the Veterinary Director and regional leadership team to create a positive culture, support staff development, and drive clinic performance.
This is a full-time position (38 hours per week) and we can offer flexibility in how those hours are worked:
Five shorter shifts per week, orFour longer shifts per weekTo maintain visibility with the entire team and provide leadership across all areas of the business, the successful candidate will be required to work at least one Saturday per month.
Your responsibilities will include:
Leading, mentoring, and supporting veterinary nurses, receptionists, and support staffDriving a positive, engaged, and high-performing clinic cultureManaging rostering, workforce planning, and team developmentSupporting recruitment, onboarding, and performance managementWorking closely with the Veterinary Director to support clinic successMonitoring clinic performance and identifying opportunities for growth and improvementSupporting workflow management and operational efficiencyManaging stock control, supplier relationships, and general clinic administrationEnsuring exceptional client service standards are maintainedSupporting compliance, workplace health and safety, and operational processesHandling client feedback and resolving issues professionally and constructivelyContributing to strategic planning and continuous improvement initiativesAbout You
We're looking for someone who:
Has previous Practice Manager, Head Veterinary Nurse, or veterinary leadership experienceHas experience working within the veterinary industryHolds a Certificate IV in Veterinary Nursing or equivalent qualification (highly regarded)Has strong leadership, coaching, and people management skillsIs confident managing teams and driving positive cultureDemonstrates excellent communication and relationship-building abilitiesHas strong organisational and time-management skillsIs commercially minded and understands clinic performance driversThrives in a fast-paced environmentLeads with positivity, accountability, and professionalismMost importantly, you're someone who enjoys helping people succeed and creating an environment where both clients and team members feel supported.
Why Join Greencross?
As part of Australia's leading veterinary care network, you'll have access to outstanding benefits and development opportunities, including:
Ongoing CPD and leadership development opportunitiesLinkedIn Learning, VetWebinars, and the Annual Greencross Clinical & Leadership ConferenceCareer progression opportunities across a national veterinary networkStrong support from clinic, regional, and national leadership teamsAccess to a broad community of veterinary professionalsFitness PassportEmployee Assistance Program (EAP)Pounce discounts across retail, travel, groceries, fuel, and entertainmentGenerous team member pet benefits, including:50% off Royal Canin food25% off Petbarn retail products and grooming20% off Puppy Pre-School50% off products and services at Greencross clinics and specialist & emergency hospitalsMedications at cost price + GSTWhy Live & Work in Chatswood?
Chatswood offers the best of Sydney living, combining convenience, lifestyle, and connectivity.
You'll enjoy:
Excellent public transport and Metro connectionsA vibrant dining and café sceneMajor retail and entertainment precinctsNearby parks and recreational spacesEasy access to Sydney CBD and the Northern BeachesA diverse and thriving local communityWhether you're advancing your veterinary leadership career or looking for a clinic where you can make a genuine impact, Chatswood offers an outstanding place to do both.
Apply Today
If you're ready to lead an incredible team, drive positive culture, and play a key role in the success of a thriving veterinary clinic, we'd love to hear from you.
Join Greencross Vets Chatswood and help create an environment where exceptional patient care, outstanding client service, and great leadership come together every day. 🐾