About this role
Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries. Handle policy retention responsibilities. Process service requests, by phone, mail, fax or e-mail.
Must be able to work 11am-8pm
Responsibilities:
Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.Process complex payments.Process individual specialty jobs which include surrenders, plan changes, EOB’s owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.May provide assistance and support for less experienced departmental personnel.May perform more complex payment processing duties.Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.Maintain complete confidentiality of company business.Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested. Required:
Bachelors DegreeRecent college grads are encouraged to apply Able to work efficiently in fast paced environment One year of customer service experience in a call center environmentClear and concise verbal and written communication skillsExperience operating standard office equipmentIntermediate PC skills to include Word, Excel, and Outlook All your information will be kept confidential according to EEO guidelines.