About this role
· Ensures prompt reconciliation, remittance, and reporting of all sales (cash and COD) are done in compliance with set standards.
· Collaborates with the Area Coordinator (and other stakeholders) to ensure daily planning of operation schedules to ensure smooth operations, including Van routing.
· Plans, direct, and coordinate Agents and Assistants to ensure that daily activities are carried out in line with organizational standards.
· Supervise, plan and review work plans/shifts to ensure the center is adequately resourced at all times.
· Manage and resolves issues especially with aggrieved customers and communicate challenges to the Area Coordinator.
· Serves as a compliance officer to ensure adherence to standards and policies at the service center (e,g dress policy, professional grooming, Standard operating procedures)
· Updating down-lines with policies and regulations as may be communicated by management.
· Tracks stock of working material inventory at the Experience Center to prevent stock-out.
· Sending of operations and other requests to the Area Coordinator/Regional Manager.
· Implement discipline amongst staff members.
· Updating backlogs of shipments to meet up with scanning standards.
· Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.
Applicants MUST satisfy the following under-listed selection criteria:
- Must have been in continuous employment with GIG LOGISTICS for not less than one year as an Experience Center Agent, or it's equivalent.
- Must have a minimum appraisal score of 90% from May to July appraisal.
Application Deadline: 12PM Monday, 17th March, 2025.
Only qualified candidates will be contacted.